Text Message Terms

These terms apply to text (SMS) messages sent by Kingdom of Networks Inc. to members and to the emergency contacts a member has named. They sit alongside our Privacy Policy.

What We Send

Text messages from Kingdom of Networks are about a member’s own account and safety. They include:

• an alert a member has raised through the Big Brother Network, sent to the emergency contacts that member has named;
• a Watch Me session that has run past its time without being closed;
• a family alert, such as a child leaving an agreed area or a member reported missing;
• an alarm from a camera, a door sensor or a vehicle the member has registered;
• a roadside or service dispatch the member has asked for, and its progress;
• confirmations, sign-in codes and account notices.

We do not send marketing or promotional text messages, and we do not send text messages on behalf of anyone else.

Consent

A member gives a mobile number, and names the contacts to be reached in an emergency, inside their own account. Giving a number is how consent is given. It is not a condition of membership, and no purchase is required. A member may add, change or remove any number at any time.

Before naming another person as an emergency contact, a member confirms that the person agrees to be contacted in an emergency on their behalf.

How to Stop Messages

Reply STOP to any message from us and that number receives no further texts. A single confirmation will be sent, and nothing after it. Reply START to begin again. Reply HELP for our contact details. A number may also be removed from the account at any time.

Stopping text messages does not close a membership and does not stop alerts reaching a phone through the Kingdom’s own apps.

Frequency, Rates and Carriers

Message frequency varies with the member’s own activity; most members receive messages only when something happens. Message and data rates may apply, set by the member’s own mobile carrier. Carriers are not liable for delayed or undelivered messages. Delivery cannot be guaranteed, which is why the Kingdom also alerts phones through its apps rather than relying on text messages alone.

Mobile Information Is Never Sold or Shared

Mobile information, including a mobile number and any consent to receive text messages, is never sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Numbers are passed only to the telecommunications providers that carry our messages, solely so the message can be delivered.

Supported Carriers and Regions

Messages are sent in Canada and the United States, and to other countries where a member has given an international number and delivery is permitted.

Contact Us

Questions about these terms, about a message received, or about removing a number may be sent to Kingdom of Networks Inc. using the contact details on our website, or by replying HELP to any message.