ROADSIDE ASSISTANCEWatching over you while you travel
ASK THE KINGDOM
HOW IT WORKS
WHAT THE KINGDOM DOES AT THE ROADSIDE
TOWING SERVICE
TYRE CHANGE SERVICE
BATTERY JUMP START
FUEL DELIVERY (out of fuel)
LOCKOUT SERVICE
ROADSIDE REPAIR
MEDICAL ASSISTANCE
ACCIDENT SUPPORT
BE READY WHEN YOU SEND
- Your name and member number — the app fills these in for you.
- Where the car is: the road, the direction, the nearest exit or landmark. Your position is sent automatically; the words help the driver find you.
- The car: make, model, year, colour and licence plate.
- What is wrong, in a few words.
- A phone number where you can be reached.
- Stay at or near the car. If you are in a live lane of traffic, get everyone behind the barrier first — and if there has been a collision, call 911 before anything else.
- Tell us if you have a child or an animal with you.
- Winter: keep the car plugged in below −15 °C; three or four hours before driving is often enough to avoid the boost altogether.
WHEN YOU BREAK DOWN
COMPARE THE COVER
| Basic | Standard | Extra | Complete | |
|---|---|---|---|---|
| Call-outs a year | 5 | 5 | Unlimited | Unlimited |
| 24/7 roadside assistance | ✓ | ✓ | ✓ | ✓ |
| The Kingdom watching, members told | ✓ | ✓ | ✓ | ✓ |
| Tow - local | 10 km | ✓ | ✓ | ✓ |
| Tow - anywhere in the country | – | ✓ | ✓ | ✓ |
| Cover at home (1 breakdown in 3 happens at home) | – | – | ✓ | ✓ |
| Electric car: boost to the nearest charge | – | – | – | ✓ |
| Hire car while yours is in the garage | – | – | – | ✓ |
| Accident care and legal help | – | – | – | ✓ |
| Free vehicle check every year | – | ✓ | ✓ | ✓ |
THREE TIERS
MEMBER
- Ask the Kingdom — members within 10 km told
- Battery boost from a member
- Lockout, fuel, flat tyre help from members
- Position and service tracker
- Command Wall watching
FAMILY
- Everything in Member
- Four tows a year, up to 200 km each
- Mobile battery van: test, boost, replace
- Locksmith up to $100
- Fuel delivered at no charge
- Extra vehicle and hour for extrication
ROYAL
- Everything in Family
- One tow up to 320 km, four up to 200 km
- Accident assistance up to $2,000
- Priority at approved repair shops
- Bike assist included
GET STARTED IN MINUTES
Simple. Fast. Secure.

MORE THAN A SERVICE — A COMMUNITY THAT CARES
Kingdom family response
You’re never alone“I travel often for work. With Big Brother Network, I always feel safe.”— Member, Calgary
A safer tomorrow is a stronger Kingdom
BROKEN DOWN RIGHT NOW?
Get help fast — the Kingdom has your back.
ANSWERS TO YOUR QUESTIONS
Quick answers to the most common questions about roadside help.
Does the cover include tyres?
Yes. A flat tyre is a roadside call: the spare goes on, or a temporary fix, or a tow to a tyre shop. Add TYRE REPLACE and up to five new tyres a year are paid for.
Do I pay anything extra when help comes?
No excess. Labour and fitting at the roadside are covered. Parts, fuel and a new battery are charged unless you hold the matching extra.
What if I have a child or an animal with me?
Say so when you send. Assistance animals ride in the recovery vehicle; other pets stay in the car being carried, at the owner’s risk.
Does using it affect my car insurance?
No. Roadside cover is separate from insurance, so a call-out never touches your no-claims.
Is my motorbike covered?
Yes, at the same level as a car, with a bike trailer or low loader if it needs carrying. Scooters and mopeds over 49 cc too.
Can I cover more than one car?
Multi-car covers up to three on one price. More than that is business cover, one to ninety-nine vehicles.
Can I join and use it straight away?
Roadside and at-home cover can start today. Towing across the country and onward travel start after 24 hours; tyre, battery and key extras after 7 days.
Which cars are covered?
Any age. Cars, vans up to 3.5 tonnes, hybrids, electric cars, classics, motorbikes. Caravans and motorhomes with the caravan cover.
- Get off the road. Pull onto the shoulder as far left as you safely can, wheels turned away from traffic. Hazard lights on.
- Get out on the passenger side. Never on the traffic side. Everyone out, over the barrier if there is one, and well back from the car.
- Never stand behind or beside the car. If a lane is live and you cannot get out, stay belted in and call 911.
- Then send. Tap what is wrong above; your position goes with it. Say you are on a highway and which lane you are near.
- Stay put. Do not try to fix anything yourself on a live road, and never cross the carriageway.
KNOW-HOW
Ten checks that avoid most breakdowns
Tyre pressure and tread every month. Oil on the dipstick. Coolant between the lines. Washer fluid. Every light, front and back. Wipers that clear, not smear. Brakes that do not pull or squeal. A battery over three years old tested before winter. Belts with no cracks. Half a tank in winter, always.
What that dashboard light means
Red - stop as soon as it is safe: oil pressure, engine temperature, brakes, battery charge. Amber - drive gently and get it looked at: engine management, ABS, tyre pressure, low fuel. Green or blue - just telling you something is on: high beams, cruise, indicators.
How to boost a flat battery
Both cars off. Red lead: dead battery + first, then good battery +. Black lead: good battery −, then bare metal on the dead car’s engine - not the battery. Start the good car, wait two minutes, start the dead one. Remove leads in reverse. Then drive twenty minutes. If it will not hold a charge, the battery is done.
Wrong fuel in the tank
Do not start the engine - not even to move it. Starting pulls the wrong fuel through the whole system and turns a drain into a repair bill. Push it clear if you can, then send for a fuel drain.
Winter: keeping the car alive at −30
Plug in the block heater below −15 °C, three to four hours before driving. Keep the tank above half. Winter tyres below 7 °C. A shovel, a blanket, a candle and a tin, boots, and a charged phone in the car all season.
Car shaking, juddering or leaking
Shaking at speed is usually a wheel out of balance or a tyre; juddering under braking is a warped disc; a jerk on pull-away is often a plug, coil or clutch. A puddle: clear is water from the air-conditioning, green or orange is coolant, brown or black is oil, red is transmission fluid. Coolant or oil on the ground - do not drive far.
IN THE MEMBER APP
ALSO USEFUL
Towing distances, locksmith allowances, fuel charges and accident benefits under the FAMILY and ROYAL tiers are provided by the motoring club you add (AMA in Alberta, CAA elsewhere in Canada) under its own terms; the Kingdom's MEMBER tier is the family looking after its own. Service counts as one of your allotted calls where the club is involved. A vehicle must be safely reachable from a travelled road. Nothing on this page replaces 911 in an emergency.
ROADSIDE ASSISTANCE · v506 · 2026-09-15 · BIG BROTHER NETWORK
KINGDOM SERVICES
Tow trucks, flatbeds, vehicle transport, dealer and auction runs, scrap pickup — and every service a home needs: nanny, plumber, electrician, gardener, cleaner and more. Say what you need, see who is near you, talk, agree, and pay through the app.