Big Brother Network

BIG BROTHER NETWORK

ROADSIDE ASSISTANCEWatching over you while you travel

ROADSIDE ASSISTANCECOVER FOR THE WAY YOU TRAVELONE MEMBERSHIP · A SAFER YOU
25CallDial 123456 for the Kingdom’s own roadside line, day or night. 26Tap in the appThe Kingdom knows where you are. Pick what is wrong and send. 27OnlineFill the short request below from any screen. 28Text RESCUEText RESCUE to 123456 when a call is hard. Standard rates apply.
9Report a breakdownTwice as fast online as on the phone 10Had an accident?Recovery, the Kingdom told, everything handled 11Key assistLost, broken or locked in - a way back in 12Battery replacementTested, fitted, the old one recycled 13Mobile mechanicA service or repair on your driveway 14TowWe’ll get you moving again 15Battery boostJump start, get back on the road 16Flat tyreWe’ll change it for you 17Out of fuelFuel delivery to your location 18In a ditchRecovery from tough spots 19Locked outWe’ll get you back in 20Bike assistA bicycle counts too 21MedicalGet help when you need it 22AccidentSupport, transport, and more 23Something elseTell us what you need 24Book a serviceApproved garages near you
phones on the register
24/7every day of the year
10 kmmembers woken around you
call-outs

ASK THE KINGDOM

YOUR VEHICLE DETAILS
Finding your position…
KINGDOM SERVICE TRACKER
Sent
Command has it
Help on the way
With you

HOW IT WORKS

1Send your requestTap what is wrong and send. Your position is included.
2Members are alertedMembers within 10 km who can help are told right away.
3Help is on the wayYou see replies and how far away they are.
4You’re coveredChat, confirm, and get the help you need.

WHAT THE KINGDOM DOES AT THE ROADSIDE

TOWING SERVICE TYRE CHANGE SERVICE BATTERY JUMP START FUEL DELIVERY (out of fuel) LOCKOUT SERVICE ROADSIDE REPAIR MEDICAL ASSISTANCE ACCIDENT SUPPORT
TRAVEL WITH CONFIDENCEPLAN · TRACK · ARRIVE SAFELYONE MEMBERSHIP · A SAFER YOU
PLAN YOUR TRIP
Live location
Route monitoring
Check-in alerts
Assistance ready
WHY TRAVEL WITH US
Special member rates
Trusted travel partners
Real-time travel alerts
24/7 support
Family and group options
A safer, more connected journey
Real-time tracking — the Kingdom watches your journey

BE READY WHEN YOU SEND

WHEN YOU BREAK DOWN

1Your car stopsStay calm. Get everyone to a safe place - behind the barrier if you are on a highway.
2Ask the KingdomTap what is wrong above and send. Your position goes with it; members within 10 km are told; you watch help come on the tracker.
3Fixed there, or taken onFour breakdowns in five are fixed at the roadside. If yours cannot be, it is a tow - to your mechanic, a garage, or home.

COMPARE THE COVER

BasicStandardExtraComplete
Call-outs a year55UnlimitedUnlimited
24/7 roadside assistance
The Kingdom watching, members told
Tow - local10 km
Tow - anywhere in the country
Cover at home (1 breakdown in 3 happens at home)
Electric car: boost to the nearest charge
Hire car while yours is in the garage
Accident care and legal help
Free vehicle check every year

THREE TIERS

MEMBER

Free with Kingdom membership
  • Ask the Kingdom — members within 10 km told
  • Battery boost from a member
  • Lockout, fuel, flat tyre help from members
  • Position and service tracker
  • Command Wall watching
Join the Kingdom

FAMILY

Club tier with the motoring club
  • Everything in Member
  • Four tows a year, up to 200 km each
  • Mobile battery van: test, boost, replace
  • Locksmith up to $100
  • Fuel delivered at no charge
  • Extra vehicle and hour for extrication
Add the club

ROYAL

Premier with the motoring club
  • Everything in Family
  • One tow up to 320 km, four up to 200 km
  • Accident assistance up to $2,000
  • Priority at approved repair shops
  • Bike assist included
Add the club

GET STARTED IN MINUTES

Simple. Fast. Secure.

1Create your accountSign up and join the Kingdom family.
2Choose your optionYearly membership or pay as you go.
3Fill out your detailsYour travel plans or the service you need.
4Stay protectedWe are with you every step of the way.

MORE THAN A SERVICE — A COMMUNITY THAT CARES

Kingdom family response
Real people, real supportMembers of the family, not a call centre.
Fast response when you need itMembers within 10 km are told the moment you send.
Trusted networkThirty networks, one family, watching.
Safer journeys for everyoneYou travel. We watch over you.
You’re never alone
“I travel often for work. With Big Brother Network, I always feel safe.”— Member, Calgary

A safer tomorrow is a stronger Kingdom

BROKEN DOWN RIGHT NOW?

Get help fast — the Kingdom has your back.

I’m a Kingdom memberThe quickest way is to send it from this page - tap what is wrong under ASK THE KINGDOM. It is twice as fast as a call.SEND IT NOW
I’m not a member yetInstant cover: join the Kingdom now and send. Or call the motoring club’s line for one-off help.JOIN AND SEND

ANSWERS TO YOUR QUESTIONS

Quick answers to the most common questions about roadside help.

Does the cover include tyres?

Yes. A flat tyre is a roadside call: the spare goes on, or a temporary fix, or a tow to a tyre shop. Add TYRE REPLACE and up to five new tyres a year are paid for.

Do I pay anything extra when help comes?

No excess. Labour and fitting at the roadside are covered. Parts, fuel and a new battery are charged unless you hold the matching extra.

What if I have a child or an animal with me?

Say so when you send. Assistance animals ride in the recovery vehicle; other pets stay in the car being carried, at the owner’s risk.

Does using it affect my car insurance?

No. Roadside cover is separate from insurance, so a call-out never touches your no-claims.

Is my motorbike covered?

Yes, at the same level as a car, with a bike trailer or low loader if it needs carrying. Scooters and mopeds over 49 cc too.

Can I cover more than one car?

Multi-car covers up to three on one price. More than that is business cover, one to ninety-nine vehicles.

Can I join and use it straight away?

Roadside and at-home cover can start today. Towing across the country and onward travel start after 24 hours; tyre, battery and key extras after 7 days.

Which cars are covered?

Any age. Cars, vans up to 3.5 tonnes, hybrids, electric cars, classics, motorbikes. Caravans and motorhomes with the caravan cover.

IF YOU BREAK DOWN ON A HIGHWAY
  1. Get off the road. Pull onto the shoulder as far left as you safely can, wheels turned away from traffic. Hazard lights on.
  2. Get out on the passenger side. Never on the traffic side. Everyone out, over the barrier if there is one, and well back from the car.
  3. Never stand behind or beside the car. If a lane is live and you cannot get out, stay belted in and call 911.
  4. Then send. Tap what is wrong above; your position goes with it. Say you are on a highway and which lane you are near.
  5. Stay put. Do not try to fix anything yourself on a live road, and never cross the carriageway.
YOUR SAFETY COMES FIRST  •  HELP IS ON THE WAY
CAR CARE SERVICESAT YOUR SERVICE, EVERY MILE.ONE MEMBERSHIP · A SAFER YOU
1Mobile mechanicA service or repair at your location 2Book a serviceApproved garages near you 3TyresTyre shops near you or along the road 4Battery serviceTest, boost or replace at your location 5Fuel deliveryFuel delivered to your location 6Tow truckTo a garage, home or your destination 7Lockout serviceKeys inside? We’ll help 8Vehicle transportSingle or multiple vehicles 9Auction / dealer runsVehicle pickup and delivery 10Scrap pickupWe pick up and recycle your vehicle 11Caravan & motorhomeService, tow and support 12Snow removalKeep moving all winter

KNOW-HOW

Ten checks that avoid most breakdowns

Tyre pressure and tread every month. Oil on the dipstick. Coolant between the lines. Washer fluid. Every light, front and back. Wipers that clear, not smear. Brakes that do not pull or squeal. A battery over three years old tested before winter. Belts with no cracks. Half a tank in winter, always.

What that dashboard light means

Red - stop as soon as it is safe: oil pressure, engine temperature, brakes, battery charge. Amber - drive gently and get it looked at: engine management, ABS, tyre pressure, low fuel. Green or blue - just telling you something is on: high beams, cruise, indicators.

How to boost a flat battery

Both cars off. Red lead: dead battery + first, then good battery +. Black lead: good battery −, then bare metal on the dead car’s engine - not the battery. Start the good car, wait two minutes, start the dead one. Remove leads in reverse. Then drive twenty minutes. If it will not hold a charge, the battery is done.

Wrong fuel in the tank

Do not start the engine - not even to move it. Starting pulls the wrong fuel through the whole system and turns a drain into a repair bill. Push it clear if you can, then send for a fuel drain.

Winter: keeping the car alive at −30

Plug in the block heater below −15 °C, three to four hours before driving. Keep the tank above half. Winter tyres below 7 °C. A shovel, a blanket, a candle and a tin, boots, and a charged phone in the car all season.

Car shaking, juddering or leaking

Shaking at speed is usually a wheel out of balance or a tyre; juddering under braking is a warped disc; a jerk on pull-away is often a plug, coil or clutch. A puddle: clear is water from the air-conditioning, green or orange is coolant, brown or black is oil, red is transmission fluid. Coolant or oil on the ground - do not drive far.

IN THE MEMBER APP

Report and trackSend a breakdown in seconds and watch help come.
Fuel, charging, parkingAlong your road, each with how far ahead and which side.
Watched overYour trip on the Command Wall; a crash ahead of you and you are told.
Member savingsDeals across the Kingdom’s networks - and bring a friend, both of you gain.

ALSO USEFUL

The Road AheadGas, mechanics, tyre shops and charging along your road, each one telling you how far ahead and which side.
Gas price monitorThe day's average price near you, from thousands of stations surveyed daily.

Towing distances, locksmith allowances, fuel charges and accident benefits under the FAMILY and ROYAL tiers are provided by the motoring club you add (AMA in Alberta, CAA elsewhere in Canada) under its own terms; the Kingdom's MEMBER tier is the family looking after its own. Service counts as one of your allotted calls where the club is involved. A vehicle must be safely reachable from a travelled road. Nothing on this page replaces 911 in an emergency.

ROADSIDE ASSISTANCE · v506 · 2026-09-15 · BIG BROTHER NETWORK

KINGDOM SERVICES

Tow trucks, flatbeds, vehicle transport, dealer and auction runs, scrap pickup — and every service a home needs: nanny, plumber, electrician, gardener, cleaner and more. Say what you need, see who is near you, talk, agree, and pay through the app.

TOW & LOGISTICS HOME SERVICES